Random Drive-Thru Proved Too Difficult For Some Customers (24 items)

• (#1) Remain Calm

  From Redditor u/agfsvm:

  During this shift, my coworker (CW) was the one taking orders in the drive thru while I was bagging everything for him, so I also had a headset on. A couple rolls up to the drive thru with the wife (W) ordering and the husband (H) in the passenger seat.

  W: Hi, can I please get 10 McNuggets? CW: (very obviously joking) Well, we don’t have McNuggets but I can give you some chicken nuggets. W: Haha, yeah sorry that would be great thanks!

  My coworker keeps taking the order and everything seems fine, they pay and then we think they left but actually they just drove up to the front of the store and the husband comes up to the counter, extremely angry to say the least. At this point we had no costumers in the dining room or drive thru.

  H: Why the f*ck were you disrespecting my wife? CW: (not recognizing him at first) What are you talking about? H: You laughed at her! Why the f*ck did you laugh at her just because she doesn’t know the names in your menu? CW: ...I was kidding man, your wife was fine with it she got it. H: (getting progressively angrier) You didn’t have to make fun of her. Where’s your manager? I’ll beat you up I swear. CW, laughing a little: Alright alright I’ll get him (calls manager over but he was on a call so he takes a bit to get there) H: I swear I’ll beat you up (comes behind the counter) CW: Hey man you can’t be here At this point the costumer pushes him so my coworker pushes him back while the manager starts making his way over to the front.

  Basically the customer was really about to hit my coworker and then starts telling the manager that he expects my coworker to be fired next time he comes or he won’t be eating there anymore. He didn’t get fired but we didn’t hear from the customer anymore either, but man was this intense.
• (#2) Watch Where You're Driving

  From Redditor u/theinsanemadman:

  Everyone has crazies come in to order cheap food and generally abuse staff because that's what they're paying for, right? Like most drivethru's we have LARGE arrows on the ground showing people which direction to drive. Y'know, big yellow things, as well as signage pointing to go around the other side. Not only that, with brief deduction you can see that if you were to try to drive down one side the window would be on the opposite side of your own vehicle. Simple right?

  NOT OBVIOUS ENOUGH APPARENTLY.

  We are right beside a major roadway (e.g. a HIGHWAY) and suddenly a car pulls up to the last window. What? I didn't hear the beeper go off...and I didn't see it come up on the screen. I look outside and there's a guy around 65 who's rolled his window down, facing the WRONG WAY.

  *MM = Me CC = Crazy Customer

  *MM rolls up the window

  MM: Uhmm, I'm sorry sir but you're going the wrong way.

  CC: Hey!! Do you know where the highway is?

  MM: *pointing to the road* It's right there. Could you please back out? (Glancing at the screen for the camera I see someone has already pulled up to the order signage)

  CC: (Yelling) What's that??? I can't hear?

  MM: *pointing again first at the highway and then gesturing backwards* It's back there. Could you back up please? There's someone right in front of you...

  CC: (Still yelling) I can't hear you!

  CC then proceeds to PARK HIS CAR, GET OUT AND WALK INTO THE RESTAURANT. I'm trying really hard not to swear out loud, practically running up to the front counter to deal with this guy.

  CC: Hey! I couldn't hear you. I asked where the highway was??

  MM: (ignoring his question at my own peril) Sir, you cannot park in the drive through. You're facing the wrong direction and causing a hazard for our other customers! Please move your truck!

  CC looks puzzled. "I just want to know where the highway is."

  MM: (losing it now): It's right there! You just drove off it to get here! Please move your car!

  CC: What? That's the #10?

  MM: (Drawing on the spiritual powers of customer service not to yell) Yes. Could you please move?

  CC shrugs and leaves to get his car. He first attempts to drive forward, getting a death glare from the customer coming up from the other direction before *very obtusely* backing out and leaving our parking lot.

  Funny enough, not the most stupid interaction I've had yet.
• (#3) Repeat Offender

  From Redditor u/Greentables:

  Monday dinner we got this woman in the drive thru who insisted her order was messed up on Sunday and she called ten times but no one answered. I cant speak to that cause I was off but as long as she has a receipt we can replace it. She doesn't have a receipt. I'm like "ok well we can't replace it then" she freaks out and screams about how we didn't give her the receipt and didn't pick up the phone and she's gonna call my manager and she's gonna report us all to corporate and blablablah. So I offer to ring her up for the same order.

  She orders and finishes with "and I want my F***ING RECEIPT" and I'm like, Over it so I go "ma'am that's absolutely no way to talk to anyone here." And she's like "I don't care. I want my f***ing receipt and I want five f***ing ranch in the bag" I absolutely take the opportunity to be petty and ring her at 10c each and after handing me a fistful of only pennies she's three cents short. I ask if she wants to put one back and she freaks out again haha I'm petty.

  Finally she hands me a quarter, I give her all the food and a receipt and change etc and she flips off me, my co-manager, and my crew of four or five kids up front. Fine. Whatever that was bull but at least it's over right.

  Wrong.

  End of the night Tuesday, maybe 20 minutes to close, this car comes in and I start on the headset. She's like "hiiii I came in at about this time yesterday and I got the wrong order, I have my receipt is there any way it can be replaced??" Just sweet as pie

  I'm kinda joking with co-manager like "watch it be that psycho from yesterday I'll cuss her out" and then on the headset I go "what did you order and what was wrong with it?" She tells me and it's. The same. Exact. Order. We start to realize it literally actually is her and co-manager is just saying no send her away I'm not remaking it again and tbh I completely understand. Petty b*tch moment again.

  "Ohhhhhhh of course are you the lady that cussed us out yesterday?? Have a wonderful night" and I hang up! I hear her drive away, figure that's the end of it and start taking the next orders.

  Of course it's not. She just drove away from the speaker I don't know if she thought I'd forget by the time she's at the window but, I didn't. I'm in the middle of taking an order but I can see her pull up waving a receipt in the air.

  Co-manager says he wants to talk to her and I definitely don't so that works out. She starts off like "hiiiiii yeah I know we had a problem yesterday but my food was made wrong, I need it all replaced." He's like, "no it wasn't." They go back and forth for a minute until she admits it was fine, just 'sloppy' and since she has a receipt she should get the whole order replaced. Co-manager scoffs and goes "that's your receipt from yesterday when you tried the same thing! We're not making it!" She freaks out again like "you have to!! I called and I have the receipt!!!" And he's like "no you didn't I've been here all day, and no we don't. Have a good night." He closes the window and walks away.

  This whole time I'm getting the next order ready, maybe 5 feet away, so I'm just waiting for her to leave.

  She, in all her brilliance, LAYS on her horn. Just slams it and doesn't let up. I could care less honestly the window is closed and there's nothing super urgently calling me over. This doesn't stop for like a solid minute or two. The whole time her husband is fighting her away from the horn. Co-manager and I decide we can tell her to leave and then call the police for trespassing. He walks over and goes "you need to leave, Right Now" she's still laying on her horn and he has to shout at the top of his lungs "Leave or we will call the police! Now!" She finally lets up, beeps her horn a couple more times, and screeches off. But I'm sure this isn't the end of it. The first day she was here she made such a huge deal of taking notes of mine and co-manager's names to report us to corporate I'm sure she's not going to take well to having consequences to her actions.

  I close five nights a week and left a note in the office saying she's banned. Honestly can't wait to see what she pulls tomorrow.
• (#4) Mad At The Trash

  From Redditor u/mattchewy43:

  I used to Manage a McDonald's. Had a customer call me over to the trash container, point to the flappy lid, and ask "What does this say?"

  I replied, "Umm, push." I looked at him very confused.

  He responded with. "I know it says push. Why doesn't it say 'Thank you'?"

  I again looked at him confused. "Sorry sir. That's how they are made. I have no control over it."

  "That's whats wrong with the world today. No one takes responsibility."

  He storms out and I say "Thank you!" to him as he leaves.
• (#5) Simple Math

  From Redditor u/jayellkay84:

  Guy comes through the drive thru towards the end of lunch. Orders 2 boxes. One with Pepsi, the other with “10 percent lemonade and 75 percent sweet tea”

  I turn the mic off and giggle while I ring that up. There’s no way to ring up fountain drinks mixed on the register so I have to ring up a sweet tea

  Guy: You got that? Me: Yes, sir. I got that as roughly three quarters sweet tea and one quarter - Guy: Not one quarter. Ten percent. Like one eighth.

  I didn’t even turn the mic off. I just lost it. Poor guy.
• (#6) Order What You Want

  From Redditor u/bropiatedd:

  So I work at a Freaky Fast Sub shop I’ve been working at the same location and others for 6 years but the one I’m currently working at has a drive thru. I do enjoy it.

  So we are in the middle of a Lunch rush towards the end my speed score with my team is like 88-90%the score is based on how lunch someone’s in your drive thru... everyday we have at Least one dipstick.

  So me and my team take guesses what type of car the customer is going to pull up in to our window So I answer the ding “hi welcome to ______ what can we make for you” I say. My buddy Kyle says she’s in an Escalade “ can I get a SLIM 4, SLIM 1 and a #12 “ “sure Thing anything else”. “Yes I’m not done sir” “my apologies” oh great her names prolly Karen “I want 2 small sprites” “ we only have medium and large mam I say” “ what do you mean you only have medium and large!” She says with some Tone so I’m kind of a smarta** so I say. “Exactly what I said” “” wow thats f*cking stupid she says” did she just say that she clearly had kids with her “sorry” “can I get 2 milks than” “mam hate to tell you he we don’t have that either” “she flips out!! I’m pulling to your window I want a manager” “alright see you in a second” I call for my manager Taylor “Taylor some crazy lady wants to talk” she pulls up it’s an Escalade with 2 kids in the back in child seats prolly 5-6 of age. I open the window and say sorry about this she’s on her way” “f*ck you” is all she says. Whoa my line/team say and we bust out laughing making it known to her. Taylor comes up talks to the lady the lady starts blaming me saying I’m the reason she can’t place her order “ Taylor we don’t have small drinks or milk” I whisper Taylor laughs and keeps talking. Our drive thru score is destroyed down to 30% eventually she settled with a large root beer and 2 Medium sprites. I offer he mustard and mayo Packets as SLIMS are just bread and meat nothing else and we can’t add anything to them at all. She pays wth a card and her name was Lacey not Karen but same person. We had to more people come through the drive thru and the rush was over about 5 minutes later.

  So I’m taking a break sitting at a table in the lobby maybe.10 minutes later this lady in her Escalade pulls right the f*ckkkkk up!! I say “Taylor she’s back!!” Lady slams the door with 2 sandwich’s in her hands and I get up to get the register and she literally says you can “ you can f*ckkkkk right off this isn’t what I paid for you robbed me I should call the police!” Literally screaming at me. I laugh hysterically Taylor walks up “What’s the issue now miss” “these sandwichs have no Mayo not lettuce or anything on them one of them doesn’t have hAve cheese!!!! Your employee right there just robbed me!!! Of a total of 14$!!” “Miss calm down!” “No I had to drive all the way back here from my home!!” We mam you receipt says you got a SLIM 1, & a SLIM4?! Is this not what you ordered” “yes it is!!!!” “Well mam if you look on our menu it says right there under the catagory for SLIMS they come with absolutely nothing no mayo tomatoes or lettuce and you can not add them either we can give you mayo packets and mustard packets. So you got what you paid for” Her face turned bright red not another word came out of her mouth and she stomped out of the store, I assume she was very embarrassed... She wrote a horrible review on me on google and I havnt seen her since
• (#7) Don't Treat People Like This!

  From Redditor u/shelby206:

  Today a couple came through and ordered two big breakfasts. They got to the front window and apparently wanted hotcakes as well, so we had to refund the big breakfasts then ring up two w/ hcs. I told him to pull ahead and everything would be brought out to him in a couple of minutes. He said “i dont want to pull ahead until i get my money”. I explained to him that he wouldnt be getting any money back, it would actually be costing more. Still, he refused to pull up. I then told him that if he didn’t move we would just refund his entire order. He then asked for a manager, and he proceeded to ask if I was authorized to do that. My manager said yes, thats protocol. He said “Back in my day, I would’ve came through that window and beat her *ss.”. The manager said “I’ll take care of it”, and as he drove away he laughed and said “You’re fired, b*tch.”. Sir, I am 16 years old, 5’1, and weigh 100 pounds on a good day. You have some serious issues. I can’t wait to see you the next time you come through though, won’t it be a pleasant surprise to see me?
• (#8) Pay Attention

  From Redditor u/sasamikowa89:

  Ok so I was working the drive thru last night, and there was a truck full of guys who ordered a mass amount of food. I have habit for repeating large orders as i go to make sure i got everything. I even repeat it before i give a total.

  Part of this particular order was 3 small sandwiches. 2 burgers and i chicken, no big deal.

  I had the order out and the truck pulls forward, less than 25 seconds later the trucks backs up to the window. I go over and ask what seems to be the issue.

  He claimed he was missing 2 sandwiches. I bagged that order myself i knew everything put in there. He was not missing anything, but i had to hear him out.

  He tells me he is missing a chicken sandwich. He says this as he holds onto the 3 little sandwiches that he ordered. I double check to make sure he ordered 2 burgers and a chicken, he says yes and insists that they are all burgers I try to interrupt him and I explain one clearly says chicken. After playing a game where he tries to hide the chicken sandwich that i already cleared already saw, He starts yelling "Why we arguing about this, I have places to be"

  All i could say was " because the chicken is in your hand its not missing its right there, it even says chicken."

  He rolled his eyes said a ton of curse words and drove off.
• (#9) Leave!!!

  From Redditor u/littlecloudxo:

  So it’s a regular Friday morning and everything was going fine, until this customer arrives. My coworker was on headset taking orders, when this one lady comes to the speaker and starts to order. As she’s placing her order, a fire truck starts to go by, completely drowning her out so that we couldn’t hear what she was saying, so my coworker asks her to repeat what she just said.

  The lady starts to SCREAM her order at the top of her lungs literally, not even joking. Everyone wearing a headset looks at each other in shock, including myself. My coworker says, “I’m sorry, there was a fire truck going by so that’s why I couldn’t hear, now what is it I can get for you?” The lady continues to scream but my coworker gets the order in and I make the drinks.

  At this point, both me and my coworker are pissed and don’t even want to hand the food out to this lady lol, so my manager comes to hand her her food and she drives off without waiting for us to hand her her drinks. Greattttt, now we’re waiting for this psycho’s inevitable return. Just as expected, we see her circle the drive thru and she pulls up to the second window and beeps her horn, so I hand her drinks and she speeds off again without saying a word. Yayyy she finally f*cked off, or so we thought.

  Five minutes later, my coworker sees her start to circle the drive thru AGAIN so we all brace ourselves for what’s about to come. She starts to scream at the speaker “YOU GUYS PUT LETTUCE ON ALL MY SH*T I SAID NO LETTUCE!!!” This woman definitely did NOT say that since I was wearing a headset as well and she said nothing about not wanting lettuce when she first made her order. But whatevs, my manager takes over and we remake her food, this time no lettuce as requested. She beeps once again at the second window and we give her her food and she takes off.

  Now at this point, we are all thinking that we are FINALLY done with this entitled, rude, unhinged piece of work. But of course that’s not the case. We see her circling around AGAIN and we’re like ahhhh f*ck here we go. She pulls up the speaker and starts screaming that we forgot one of her items. My manager is the one who made the food, so she knew the item was definitely there. She tells the woman to pull forward and at the window my manager tells her that it’s in the bag. The woman told her no it’s not, so my manager repeats that it is and to check one of the bags that was in the woman’s lap. The woman checks, goes “oh”, and finally leaves for the last time, but not of course before throwing a whole box of food (presumably the one with the lettuce on it) across the drive thru into the snow, where it remained. Awesome.
• (#10) Grilled Cheese To The Head

  From Redditor u/lillyisjustokay:

  Today at work, I had to train a new kid. Although he was great and willing to learn, he obviously didn't know everything fast enough to keep up with both a drive thru and front counter. I was trying the best I could (being only me and him in the store), during a rush of about 15 highschoolers and every boomer in a 5 mile radius. This lady orders a grilled cheese. Whatever, I make it, I hand it to her through the drive thru window and I think that's the end of seeing that customer. Oh boy was I wrong. As I was running around trying to take care of my side jobs, truck and my rush of customers, this lady walks into my store SCREAMING. As she screams at the new kid, he calls for my help. Of course, I come and try to save the day....ONLY TO GET A GRILLED CHEESE WITH A BITE TAKEN OUT OF IT CHUCKED AT MY FACE. Confused, I asked her what the problem was. "MY GRILLED CHEESE IS BURNT" "LOOK BEFORE YOU SERVE YOUR FOOD" "IM RUNNING LATE TO MY MEETING BECAUSE OF YOU." Me, trying to keep my sh*t together, started being extremely nice. "Mam I apologise. I can offer you a refund, a remake or an item of equal or lesser price." "I'm sorry if the burnt grilled cheese offended you in any way, I was busy trying to help all my customers and train my trainee." You know, manager bullsh*t. She decided she wanted a baked good, and I gave it to her with a smile. "Tell the person who made this grilled cheese that they should be fired." "Mam, I made the grilled cheese and once again I apologise. Next time try using manners and we can get this issue resolved quicker." She started screaming again. "Mam, I'm going to have to ask you to leave. First, you come in here screaming at my trainee and causing a scene, then you chuck a grilled cheese at my face, then you give me more screaming instead of just walking out with your muffin. You got what you wanted, now leave and don't come back." "EXCUSE ME YOUNG MAM? WHAT DID YOU JUST SAY TO ME?!?! I WAS NOT SCREAMING, I DID NOT CHUCK A GRILLED CHEESE AT YOUR FACE AND I DEFINITELY DIDNT CAUSE A SCENE." "NEXT TIME TRY ASKING QUESTIONS INSTEAD OF SCREAMING AT ME. I AM NOW LATE TO MY MEETING BECAUSE OF YOU." "Why are you getting a grilled cheese if you're running late to a meeting? Like you mentioned earlier?" "WHATS YOUR NAME?" "Lilly." "Well lilly, do you have a last name?" "Mam, I can assure you I'm the only lilly that works here and everyone will know who you're talking about. I'm not comfortable giving my last name out to people I don't know." "Well, I'm not leaving until you give me your last name." We then proceeded to get into a stareing contest of sorts. It lasted about 5 mins, with my body language getting meaner by the second. Finnaly, I caved in when I realized this b*tch wasn't budging." "------, my name is Lilly ----------." She finnaly left, even knocking over my wet floor sign as she walked out. All I have to say is: okay boomer. The end.
• (#11) Check Your Location

  From Redditor u/acidonangle:

  So today a customer pulls through and didn't stop at the speaker. At my store that usually means angry customers and since I'm the manger I get the pleasure of talking with them. This guy immediately goes "I called early and talked to Tyler. I didn't get any veggies on my food."

  I tell him that we don't have an employee named Tyler. He insists that he did. Okay I guess... I ask if he has the receipt.

  He hands it to me and surprise it's not from my store. I tell him as much and he looks bewildered and insists he's at the right place.

  "Nah fam, we don't sell tacos here. The place up the street does... Where you got the receipt.

  He mumbles something under his breath, says he's calling the corporate number, and drives off.

  I wonder if he figured it out later and I hope that the taco store doesn't get any backlash because of the customer.
• (#12) Disrespectful Customers

  From Redditor u/PineappleIsMyKiller:

  Customer: can I get a frappe?

  Me: Caramel or mocha?

  Customer: yes

  Me: did you want caramel or mocha?

  Customer: YES! god she can’t hear....
• (#13) Scammer

  From Redditor u/LilithJames:

  Late ish at night working drive through. People have a half figured out order. I mean thats fine sure. But I'm making sure I double check your items multible times. At one point lady asks for a small fry. Then a few items later she specifically sys to take it off. I confirm the whole oder at that point they order a few other items. I confirm the 9rder again before giving them the total and asking them tcome to the window. We give them their food. I swear they didn't even stop just drive right around and start yelling "you forgot my f****** fries" me and the other 3 people working all look at each other, I mute them, we all basically say "yea nah she took those off didn't she" I put on my best voice and tell her I'm very sorry and if she can drive up and we'll give her her small fry for free. She drives away way to pleased with herself.

  Just like ma'am first it's a small fry, it like a dollar ninety, also don't specifically tell me not not give you a food item, everyone in the store is wearing head sets, we know your scamming us and your next order will be screwed up
• (#14) Just Stay At Home

  From Redditor u/whatsalaker:

  I normally work closing shifts. A customer orders 2 small mango pineapple smoothies. They requested it to be blended twice. They got their smoothies and said it was too watery. I told the presenter to park their car and I will make another one. Next time I made it blending it once and she complained about still tasting ice chunks. She insist that it can be blended better because she got the same drink yesterday. I told her theirs nothing more I can do I blended it 2 different ways and you still complained and my drive thru times are going up because I can’t make the other drinks.

  IF YOU WANT YOUR DRINKS BLENDED TWICE DONT COMPLAIN THAT ITS TOO WATERY, MAKE YOUR OWN D*MN SMOOTHIES
• (#15) Remember To Order

  From Redditor u/segwin01:

  I had a lady in the drive thru who somehow managed to get past the speaker box and all the way to our window without ordering any food. She pulled up to the window and I read out the next order on my screen and she was like "That's not my order"

  So my follow up question was "did the person in front of you get out of line?" Because that is something that happens semi frequently at our location. She got really quiet and looked at me and said "oh my gosh I forgot to order"

  I just stood there for a moment. How on earth do you wait through at 20 minute drive thru line and forget to order food? I ended up just ringing up her order at the window but that was definitely one of the most confusing points of my day.
• (#16) Flash Thru

  From Redditor u/tlm-h:

  My place is a 24/7 with drive through. So of course yesterday we had a sh*t ton of drunk people and a few high people. No issues thankfully, even if some people definitely weren't having a night. All around it was still pleasant despite having to move at break neck speeds.

  Until we were finally slowing down and my manager comes out from getting drive through payment with a disgusted look on his face. Because of course he's just been flashed by some old dude.

  I was so glad not to be giving out drive through food at that point.
• (#17) Count

  From Redditor u/Thaurwen:

  This lady came through drive a few days ago and I haven't been able to stop thinking about it. She really asked us, "How many corn dogs come in your 8 piece corn dog meal?"

  I get it. I've asked some dumb questions too. But I'm really glad my mic was muted. There was no way I could have held back that laugh
• (#18) Too Proud To Be An American

  From Redditor u/CBJFan2010:

  About 8 years ago, when I worked for The King, I was running drive-thru. We used to have a specialty burger called the "Chef Burger". It had a much bigger angus meat patty than any other sandwich we served at the time, had a fancy looking leaf of lettuce, some basil sauce and came on an artisan bun. It was actually pretty good.

  On this particular day, a customer was curious about this burger and asked me what all was on it. I began describing it to him, but when I began to explain that we spread basil sauce on the bun, he interrupted me.

  "Young man, this is AMERICA! Put the sauce on the patty!"

  I was unable to formulate any words because what on God's green Earth do you say to that?
• (#19) Hurry Up, Wait

  From Redditor u/QueenOfDisease:

  Anyone else hate this...

  Customer pulls up, immediately starts screaming "heLLOOOOOO!!" You: "Hello, may I take your order?" Customer: "gimme a minute..." You: REEEEEEEEEE!!!!!
• (#20) Make Sure You Are Listening

  From Redditor u/jayellkay84:

  Doozy from breakfast this morning:

  Customer: I want the burrito that has steak and and pico. Me: The grande scrambler? Customer: It just had steak eggs and pico Me: Did you want a burrito with just eggs and pico or did you want the grande scrambled? Customer: yes and a mini skillet bowl rolls eyes and rings up a steak grande scrambler and a mini skillet bowl Me: Will that be all for you today? Customer: Yes and two hash browns Me: Would you like anything to drink with that? Customer: a couple of soda waters.

  Pulls up before I can confirm order and total

  So I quickly make 2 soda waters. I have 1 in my left hand as I open the window, leaving my right hand free to take payment.

  Me: Hi, [insert number] is your total. Any sauce? Customer: [taking soda water] Can I have another one of these? Quickly grabs 2nd, already made soda water Me: Any sauce? Customer: How much was it?

  By this time the order is ready. I collect, throw napkins in the bag and hand it out.

  Customer: [Looks in bag] Can I have some ketchup?

  So yeah, this guy was bound and determined to go against the grain. Would’ve gone a lot faster and smoother if he’d just gone with the flow.
• (#21) Imaginary Crunch

  From Redditor u/ApuTheDog:

  I work in the drive through at a well-known burger chain. Tonight I had a man in the drive through ask me if our ice cream had any "kernels" in it.

  It took me a minute to figure out he was trying to ask if there were any hard bits or crunchy things in the ice cream. I assured him that there aren't any crunchy things in it.
• (#22) Cheese Burgers, No Cheese

  From Redditor u/its2005again:

  Our day was super busy and we had cars in our drive thru until we shut off the lights. The man at the speaker began the biggest tantrum I’ve ever heard. I was on the sandwich position and my coworker was on the drive window, cashing out an order. The headset dings and no one greets the man at the speaker yet.

  My manger shuts off the lights. Cue tantrum:

  Man: OH COME ON! NO! NOOOO! honks horn I WAS HERE ON TIME. I WAS HERE BEFORE NOO! lots of expletives and more honks NO! NO! NO!

  Me: SIR! SIR! Our drive guy is taking care of someone at the window. We will take your order. You are the last one. My manager said to take your order right before she shut off the lights

  Man: Oh! Oh. Okay. I’d like three jr cheese deluxes , no mayo, no cheese.

  My coworker thanked me as I rang him up, told him his total, and then changed my gloves to make the sandwiches.
• (#23) Stuff Happens, Calm Down

  From Redditor u/GingerAphrodite:

  I sling tacos in drive thru. It's not much but it's honest work, and I love my customers... well, most of them.

  Look, our card readers are old. They lag like crazy, sometimes they don't read cards or process correctly the first time, and they seem to have a grudge against the chips in [generic bank in every local walmarts] cards. But they get the job done and I've learned my way around all their quirks except the occasional failure to process payment, because the only option it to run it again. (Basically it goes through the reading, authorizing, and processing screens but then pops up as payment cancelled).

  Just another day chucking chalupas when suddenly, a wild distrusting customer appears!

  Me: I'm sorry ma'am, but it seems are card reader didn't process the payment and we'll need to run your card again. This happens sometimes, it's an occasional problem with the machine. (I'm in the habit of saying it this way so they don't start fumbling with their wallets or phones, thinking their card was declined).

  Her: You have to run it again?

  Me: Yes, like I said sometimes our card reader likes to act up a bit, it's not uncommon.

  Her: Ok but it better not charge me twice!

  Me: It won't, the payment didn't process the first time

  Her: Ok, I'll be watching for it with my bank, cuz I'll come back for you.

  Me: (chuckling cuz I think she's joking) Ok no problem... (or something like that) Would you like a receipt today?

  Her: No I don't need a receipt today.

  Me: Ok have a great day and stay safe!

  Her: ... what was your name?

  Me: GingerAphrodite

  Her: Ok, have a good day.

  Her tone of voice was pleasant/ neutral the whole time, and she wasn't rude really. I was just really taken aback that she actually thought that I tried to scam her and was so convinced she took my name. Which is funny because if she had taken a receipt she would have had my name (plus proof of purchase, which we used to require when handling redunds before the COVID outbreak)

  I was confused, amused, and tbh a little offended at the accusation. I figure she's probably been burned before. Definitely threw me for a loop though!
• (#24) Drive-Thru Dog

  From Redditor u/Deutsch_-_Bag:

  A guy came through the drive thru a while back with his chihuahua. Pretty much everything was normal, he pulled up and paid with a credit card. After I handed him the card back, he asked for his receipt, not too unheard of, so I went to grab it. I opened my window back up to hand him his receipt, but instead of reaching for it, he just says "Receipt." I was confused for a few seconds, until is saw the dog walk up to my hand and gently bit the receipt and took it into the car.

  Turns out that guy does this often and his dog gets upset if it doesn't get to take the receipt

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