Random Retail Workers Describe Customer Encounter That Nearly Made Them Lose It (15 items)

• (#1) Woman Orders Large Drink In A Small Cup

  From Redditor u/PB_PB:

  Had a woman come in and request a large drink in a small cup. I asked her to repeat that. She reiterated she wanted a large drink, but in a small cup. I told her that wasn't possible. This went on and on, her yelling that it wasn't that difficult to understand, I'm trying to tell her that they're different volumes. Eventually I filled up a large, got a small cup and dead-eyed her while pouring the large in until it overflowed and went all over the counter.
• (#8) Angry Customer Throws Change Directly At Cashier's Face

  From Redditor u/All_Them_Armadillas:

  This crazy woman was already a known problem customer in our store. Being one of the managers and a longtime retail veteran, I usually helped her when she came in.

  One particular day, she came in wanting to return a clearance item she'd bought 3 MONTHS AGO. I knew she knew our return policy and pointed out the "Final Sale" note on her crumpled receipt.

  After more back and forth, she asks that I let her just exchange it. As she's giving me a headache, I agree, inform her that the exchanged item WOULD NOT be able to be returned or exchanged and reminded her of how much credit she had.

  She comes back with another item and slams it onto my counter. Lo and behold, there's a dollar and change difference between her original item and the new one. She's furious, shouting that she shouldn't have to pay it and don't I know she's suffering! I firmly insist she coughs up the difference as THAT'S HOW EXCHANGES WORK.

  She responded by pulling a fistful of change out of her purse and throwing it at my face. A nickel bounced off of my glasses. I saw red but calmly counted up the change, slid the excess across the counter (which she threw onto the floor) and she stormed out.
• (#2) It's Not Stealing, It's Borrowing Without Permission

  From Redditor u/mimieieieieie:

  I used to work in a perfume and makeup shop. An old Karen walked in and spent some time in the store, and then left with a lipstick that she didn't pay for. The security guy immediately went after her and told her that this counted as stealing, and if she doesn't pay for it, he would have to call the police.

  Karen came back shouting and saying some awful sh*t to the security guard, making a huge scene. The manager came down, and Karen told her that she just wanted to see the color of the lipstick in the daylight, that's why she walked out (note that it wasn't a tester, it was a product), and the security guard harassed her.

  At this moment the manager actually apologized, and told Karen that the guard made a mistake.
• (#4) Woman Hits Cashier For Doing Their Job

  From Redditor u/Sid-Biscuits:

  When a woman set down cash on the counter and I went to count it, but she slapped my hand HARD because she was looking for the change.
• (#11) Man Hands Cashier Bag Of Poo

  From Redditor u/avoidance_behavior:

  I was handed an actual bag of warm, fresh dog sh*t by a customer at the pet supply store I worked at. "I've gotta go meet my wife in the back to talk about the dog's food. Can you handle this? He got excited." 

  He hands me a plastic baggie full with a paper towel-wrapped wad of dog poop he barely schmeared off the floor right in front of the registers. The line is about ten people deep in each register, so neither I nor my coworker at the cashwrap has time to clean the mess or go dump the bag of refuse in the doggy doo disposal out front on the lawn patch we have specifically for this god**mn issue. We would've liked to, but my boss was an absolute stickler (as was corporate) for helping at the register first above all else. We were short-staffed and it was during the holidays, so aside from warning people not to step on the streaks, we had no choice but to ring people up while the stench grew from the bag that was sitting on the floor in the corner of the cashwrap. Our store was without blinds (well, between blinds as we were remodeling) and so the sun beating in through the windows was not helping mask anything. When I finally got a break in customers (who were all pulling faces and looking at me like it was either me or at least my fault), I ran that bag outside faster than any fat girl has ever moved before, and I will never forget that dumbsh*t's face or the smell of that godforsaken parcel of molten dog droppings. It was nearly a decade ago and I still remember it all.
• (#3) Customer Complains About Bones In His Bone-In Fish

  From Redditor u/ASLane0:

  Used to work at a supermarket customer service desk. Guy comes over SCREAMING that his wife choked on the bones of fish that he bought from the fishmonger and was demanding to speak to the store manager. The store manager absolutely was not someone you bother for a rando customer issue without good reason, so I try to get more info.

  "Sorry to hear that sir, was it a fillet of fish?"

  "No."

  "Boneless?"

  "No."

  "....Was it a whole fish?"

  "Yes."

  :-O

  ...I noped out and called the store manager.

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