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  • (#1) Woman Orders Large Drink In A Small Cup

    From Redditor u/PB_PB:

    Had a woman come in and request a large drink in a small cup. I asked her to repeat that. She reiterated she wanted a large drink, but in a small cup. I told her that wasn't possible. This went on and on, her yelling that it wasn't that difficult to understand, I'm trying to tell her that they're different volumes. Eventually I filled up a large, got a small cup and dead-eyed her while pouring the large in until it overflowed and went all over the counter.

  • (#9) Woman Rips Her Own Stocking On A Chair, Blames It On Waitress

    From Redditor u/casool:

    I was working as a waitress, and a woman stopped me as i was passing her table.

    She told me she got a rip in her stockings from one of our chairs. This was according to her 100% my fault, because i did not warn her about our chairs.

    She got very angry, wanted to talk to someone else who could fix her stockings. I got my manager who also said sorry but there is nothing we can do about you stockings. He got told the same as me: "How can you not warn people about the chairs?!"

  • (#3) Customer Complains About Bones In His Bone-In Fish

    From Redditor u/ASLane0:

    Used to work at a supermarket customer service desk. Guy comes over SCREAMING that his wife choked on the bones of fish that he bought from the fishmonger and was demanding to speak to the store manager. The store manager absolutely was not someone you bother for a rando customer issue without good reason, so I try to get more info.

    "Sorry to hear that sir, was it a fillet of fish?"

    "No."

    "Boneless?"

    "No."

    "....Was it a whole fish?"

    "Yes."

    :-O

    ...I noped out and called the store manager.

  • (#15) Retail Customer Leaves Mess Right Before Store Closes

    From Redditor u/kaiterlyn:

    One night I was on the closing shift, where you spend pretty much the entire shift zoning your assigned area. For me, that meant folding clothes for 5 hours. Around 8pm a woman, probably in her late 40s, approached me. She asked if I could help her find maxi skirts. I happily walked her to where they were. She then asks my opinion on which skirts I liked the best. Again, I happily told her. She grabs every single print we offer in the skirt. Then she asks me to come back to the fitting room with her. When we get back to the fitting room she wants me to stand outside the dressing room as she tries the skirts on. She comes out after each one and spends about 5 minutes going back and forth on “does this look good?” “Is it the right size?” “I don’t like it.” “Actually I do like it.” She asked me to fetch different sizes for different prints. She also has an attitude while she’s doing all of this. This went on until about 9:30. She now has about 20-25 skirts in her dressing room. She leaves them all sprawled out in the room and proceeds to tell me that she doesn’t want any of them. Then she tells me to have a good night and leaves, leaving her mess behind. It took everything in me to smile back and to say have a good night as well.

  • (#8) Angry Customer Throws Change Directly At Cashier's Face

    From Redditor u/All_Them_Armadillas:

    This crazy woman was already a known problem customer in our store. Being one of the managers and a longtime retail veteran, I usually helped her when she came in.

    One particular day, she came in wanting to return a clearance item she'd bought 3 MONTHS AGO. I knew she knew our return policy and pointed out the "Final Sale" note on her crumpled receipt.

    After more back and forth, she asks that I let her just exchange it. As she's giving me a headache, I agree, inform her that the exchanged item WOULD NOT be able to be returned or exchanged and reminded her of how much credit she had.

    She comes back with another item and slams it onto my counter. Lo and behold, there's a dollar and change difference between her original item and the new one. She's furious, shouting that she shouldn't have to pay it and don't I know she's suffering! I firmly insist she coughs up the difference as THAT'S HOW EXCHANGES WORK.

    She responded by pulling a fistful of change out of her purse and throwing it at my face. A nickel bounced off of my glasses. I saw red but calmly counted up the change, slid the excess across the counter (which she threw onto the floor) and she stormed out.

  • (#5) Customer Destroys Movie Rental Store For Charging Her Late Fees

    From Redditor u/CaptainWisconsin:

    There was a woman who not only absolutely refused to pay her late fees (which were legitimate), she became so enraged that she threw her stack of tapes at me, hitting me in the face. She then marched around the store and knocked every cassette, DVD, and coverbox that she could reach off of the shelves (some with her hands, some by swinging her purse), while shouting obscenities. My manager got on the phone and called the police. When Angry Lady finished trashing the store, she demanded to know which cars out on the parking lot my coworker and I drove. When we refused to say, she spit at us and knocked all of the candy/shelf talkers/etc. off of the counters, and began stomping on them.

    Oh, and the late fee she owed? $12.

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About This Tool

We all have some bad customer service experiences in life, but the retail workers have other stories. From bad customers to annoying unexpected accidents, many retail workers feel that they have become accustomed to communicating with different customers. But they can definitely tell you that the customer is not always right. It is lucky that most retail workers have patience and tolerance.

Shopping will be a terrible experience without their hard work and patience. Working as a retail employee is far from easy, the random tool describes 15 of the worst work experiences from some retail workers.

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