(#11) Friendly Patron Turns Out to Be a Sociopath
"Seven top. Table gets excellent service. $140 bill or so. Person paying check is friendly and all smiles. Tips $0. Waits at the door to see the sad dejected look on the waitress's face as she looks at the receipt and gives a Hannibal Lector smile.
"You could just tell he derived pleasure from her pain."
(#8) Lady Gets Waiter's Attention by Throwing a Spoon
"A lady once threw a teaspoon at me because she wanted me to refill her iced tea.
"However, she didn't notice I had already filled her glass when I walked past her table. She must have been too busy chomping down a veal parmesan the size of a hubcap in front of her.
"When I walked up and asked her why she felt the need to throw a hard, metal object at me to get my attention, she said, 'I need you to fill my...' (looks down) '...Oh, you must ha-- ... huh... never mind.'
"As I was walking away, I heard her hiss at her husband, 'No, I'm not going to apologize to a waiter!'"
(#16) Woman Complains About Corny Service
"I used to work at a quaint, family-owned seafood restaurant when I was a teenager. We sold fried corn, three pieces per order. If you wanted more, you better mention it, and it's gonna cost you extra.
"I had a woman pick up her order and then drive back, screeching how she didn't get all of her corn. I open her bag - there's three pieces. I explain that it's all there, no mistakes at all, and even offer to give her a free drink for her drive home. She proceeds to go batsh*t crazy inside the restaurant, demanding that we give her extra food for free because she thought the order came with more. Being extremely tiny and young, I was terrified.
"My managers are willing to work with misunderstandings, but they threw that b*tch out.
"I have more, but on a scale of sheer craziness, she wins."
(#12) Angry Customer Storms Into the Kitchen
"Some customer came into the f*cking kitchen and starts yelling at the waitress, full-on, no holds barred, yelling in her face. He and his table full of other c*nts have all ordered spiced ribs, chalupa seafood baskets, T-bones, and ribeyes. As a cook, the more advanced the meal, the more I love to cook it. You come into the restaurant and order the fanciest, most gourmet thing on the meal, and I love to do it. That's why I'm there. I like to hone my skills, and I like people to appreciate them.
"What you don't f*cking do is come into the kitchen mid-peak on a Saturday night because your food is 40 minutes late. There are 85 other people waiting to eat before you. You came out tonight to have a good time and eat - I get that. It's sh*tty seeing other people get their food before you - I get that. They ordered a f*cking cheese dip though, that we heat in the microwave, which costs $6. Sorry that it's easier to make than the high-menu sh*t you're ordering, you p*ss-sucking sack of f*cks. That is no reason to call a perfectly innocent teenage girl a stupid wh*re in the highest angriest voice you can muster.
"My chef, a typical alcoholic Gordon-Ramsay-type, f*cking flips his sh*t and lobs a plate onto the floor, smashing it as ceramic shards and nacho remnants scatter and explode everywhere. He starts taking steps towards the guy. "Who do you think you are?! This is my kitchen, and we are making your food!"
"This angry d*ckf*ck of a guy has backed down, and the upstairs manager is coming downstairs scared out of his mind because no one wants to f*ck with the chef. He and I are in each other's good books, but he is one scary c*nt. Because I'm a male, and punch-ups beat cooking, I started following behind him as he approaches the other dude. He very quietly sat back down and tipped generously apparently, which is awesome because I'm in Australia, and you aren't even really supposed to tip here."
(#1) Soulless Diner Expects a Discount
"I was working as the duty manager in a steakhouse back in around 1995. We had a packed house and were running around like crazy when one of the waitresses called me over to her table.
"It was a table of four, old mom and dad and their two adult kids. The old guy was having a heart attack. When I got there, I checked his pulse, which was faint and erratic, so I put him flat on the floor. I kept checking for a pulse and felt it fade away, then stop, so I started CPR and heart massage, while telling the waitress to call an ambulance. Obviously, everyone was looking as people do.
"I continued trying to revive him and was joined by an off duty paramedic and between us, we gave him chest compressions and blew into his mouth to keep oxygen circulating. It took about 20 minutes for the ambulance to arrive and during this time we were unable to get his heart going. I knew he was dead, but could not bring myself to tell his wife and kids, so I just kept going with the CPR.
"When the ambulance arrived, they took over and decided to get him onboard and take him to the hospital. His wife and kids got in the ambulance. I was totally shaken up after having this guy literally die in my arms.
"As I walked to the kitchen to take a time out, a fat b*tch from one of the tables nearby stopped me and started complaining that it put her off her meal and ruined her night out. I was seething as she said we should have had some form of portable walls so diners would not have to watch 'that sort of thing.' I could tell she had just thought it would be a good opportunity to get a discount on her bill.
"I was livid and nearly punched her when my boss pulled me away and made me sit outside. I think my parting words were something along the lines of, 'Your f*cking night was ruined? Think about that poor family who have just lost a father, you f*cking slag.' That was the day that I realized some people are just f*cked in the head and lack any compassion or empathy.
"A couple of days later, the daughter came in to tell me her father had passed away and to thank me for my efforts. Damn, I felt so bad for her."
(#4) Unsatisfied Customer Lectures Server and Manager
"Two older couples came in. For the sake of clarity, I will call the two women Nice Wife and B*tch Wife.
"I knew the table was going to be difficult when B*tch Wife presented me with a handful of coupons. I explained that I could only take one coupon per ticket, as was printed on the coupons themselves. B*tch Wife threw two coupons at me and said, 'Split our checks, then.' She told Nice Wife they could just pay two separate checks. Whatever, people do that all the time.
"B*tch Wife proceeded to drink Dewars on the rocks until she was extremely intoxicated. When she ordered her steak, she asked me to have it cooked 'blue.' She flipped out when I told her we didn't do blue steaks, so she instead ordered a very rare steak. Her husband ordered salmon. I was given very specific instructions on how to cook both entrees. Nice Husband and Nice Wife look mortified.
"B*tch Wife gets her food and promptly flips out because it's not 'blue,' even though she was totally clear on the fact that we didn't do that at the restaurant. My manager, an experienced chef, goes out of his way to make the woman a damn blue steak and serves it to her himself. It is the third steak we have cooked for her. B*tch Wife lectures me for 10 minutes (I am not exaggerating) on what a terrible server I am, how the restaurant is a piece of sh*t, etc. She eats all of her steak and half of her husband's salmon and complains that their food was inedible. She demands that their entrees be taken off their bill.
"I am fuming at this point, but the manager still comps their meals. I take the check to the table for Nice Wife and Nice Husband to pay. I am lectured again about what terrible service I offered. After another 10 minutes of being scolded, I calmly told her that I understood she was upset, but that I didn't prepare her food and had served her exactly what she ordered. B*tch Wife demands to see the manager who cooked her food. She also lectured him, saying that she is a professional chef and is appalled at our inability to prepare a blue steak. The manager offers her a job at the restaurant since we obviously don't know what I'm doing. B*tch Wife flies off the handle and storms out. Her husband followed meekly in her wake.
"Nice Wife and Nice Husband left me an immense tip. They were so embarrassed by their friend's behavior that they could barely look me in the eye. They leave, and I start cleaning their table. Nice Wife comes back, presses an additional $20 into my hand, and whispers, 'I'm so sorry about the way she acted. If I'd known she would be that way, I would have just fed her at my home, but she's a chef and I don't know how to cook.' She gives me a hug and leaves.
"A few weeks later, Bitch Wife came back and got super drunk on Dewars on the rocks again. She ended up standing on her tiptoes screaming into the manager's face in the middle of a packed dining room because there wasn't cottage cheese on the salad bar.
"She was banned from the restaurant."
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About This Tool
Restaurant workers are the hardest jobs in many industries, who always need to provide the best service and respect for their customers. Many restaurant workers have shared their worst work experiences on social media. Restaurant waiters cannot choose the guests they want, and they should always prepare to deal with noisy, rude, and angry guests and some unexpected demands, despite the absurd reasons from these guests.
It is no doubt that customers are not always right. The random tool shares 18 true experiences of the restaurant staff who served the worst customers ever. Every restaurant staff deserves more respect and love.
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